Total number of units = 12
1 core unit  plus
11 elective units , of which:

• at least 7 must be from the elective units listed below
• up to 4 may be from this qualification or any currently endorsed Certificate II or above training package qualification or accredited course.

Elective units must be relevant to the work environment and the qualification, maintain the overall integrity of the AQF alignment, not duplicate the outcome of another unit chosen for the qualification, and contribute to a valid industry-supported vocational outcome.

Core unit

FNSINC311 Work together in the financial services industry

Elective units

BSBAUD412 Work within compliance frameworks
BSBDAT201 Collect and record data
BSBFIN302 Maintain financial records
BSBINS302 Organise workplace information
BSBINS307 Retrieve information from records
BSBINS309 Maintain business records
BSBOPS202 Engage with customers
BSBOPS304 Deliver and monitor a service to customers
BSBOPS305 Process customer complaintsBSBPEF301
Organise personal work priorities
BSBPUR301 Purchase goods and services
BSBTEC203 Research using the internet
BSBTEC301 Design and produce business documents
BSBTEC302 Design and produce spreadsheets
BSBTEC403 Apply digital solutions to work processes
BSBTWK301 Use inclusive work practices
BSBXCM301 Engage in workplace communication
FNSACC314 Conduct business activities using a computerised accounting system
FNSACC321 Process financial transactions and extract interim reports
FNSACC322 Administer subsidiary accounts and ledgers
FNSACC323 Perform financial calculations
FNSACM311 Process and manage payments
FNSACM312 Reconcile financial transactions
FNSACM313 Process authorised payments
FNSACM411 Authorise valid expense payments
FNSASIC311 Establish client relationship and analyse needs
FNSASIC312 Provide personal advice on non-relevant financial products
FNSASIC314 Provide Tier 2 general advice in general insurance
FNSASIC315 Provide Tier 2 personal advice in general insurance
FNSCRD302 Monitor and control accounts receivable
FNSCRD311 Process applications for credit
FNSCRD415 Manage overdue customer accounts
FNSCUS412 Resolve disputes
FNSFLT311 Develop and apply knowledge of personal finances
FNSFLT411 Determine financial requirements of small businesses
FNSIAD311 Provide general advice on financial products and services
FNSILF302 Process a life insurance application
FNSILF303 Issue a life insurance policy
FNSINC412 Apply and maintain knowledge of financial products and services
FNSINC512 Assess vulnerability of financial products and services to money laundering and terrorism financing
FNSISV408 Manage handling and settlement of routine insurance claims for retail clients
FNSORG411 Conduct individual work within a compliance framework
FNSPRT311 Establish entitlements to intestate estates
FNSPRT312 Administer non-complex estates
FNSPRT313 Administer non-complex trusts
FNSRTS303 Balance retail transactions
FNSRTS307 Maintain Automatic Teller Machine (ATM) services
FNSRTS308 Balance cash holdings
FNSRTS309 Maintain main bank account
FNSRTS311 Provide customer service in a retail agency
FNSRTS312 Execute foreign currency transactions
FNSRTS314 Administer card services
FNSRTS315 Process customer accounts
FNSRTS316 Process customer transactions in retail financial organisations
FNSRTS401 Manage credit card services
FNSRTS402 Prepare government returns and reports
FNSSAM311 Provide ancillary products and services that meet client needs
FNSSUP311 Process superannuation fund payments
FNSSUP312 Establish, maintain and process superannuation records
FNSSUP313 Process superannuation fund contributions
FNSSUP314 Process superannuation rollover benefits
FNSSUP315 Implement superannuation fund member investment instructions
FNSSUP316 Terminate superannuation plans